Effective: June 1, 2026
When you check out, your payment method is pre-authorized — it is not charged at that time. A pre-authorization places a temporary hold to confirm your payment method; it is not a completed charge.
You are only charged after a licensed provider reviews your intake and issues a prescription. If the provider issues your prescription, the pre-authorization is captured and becomes a charge. If the provider does not issue a prescription, you are not charged.
If a provider determines that a prescribed treatment is not appropriate for you, you are not charged for medication. The pre-authorization hold placed at checkout is released and never captured — no charge is completed — and you are notified of the provider’s decision. Depending on your bank, a released authorization hold may take a few business days to disappear from your account.
Our medications are compounded specifically for you. For your safety and to comply with pharmacy law, prescription medications cannot be returned, exchanged, or refunded once they have been dispensed or shipped. This is true even if the medication is unopened. Dispensed medications cannot be reused or resold and must be disposed of properly.
Critical: You almost certainly cannot accept returns of dispensed prescription medication. Once a prescription drug leaves the pharmacy, federal and state pharmacy law and patient-safety rules prohibit it from re-entering the supply chain — it cannot be returned, reused, or resold. Your refund policy has to separate (a) fees/memberships, which can be refundable on your terms, from (b) dispensed medication, which is non-returnable. The draft below does that. Confirm the exact wording with counsel and your pharmacy partner.
If you are charged for a consultation or membership and have not yet received a provider evaluation, contact us at [email protected] within a few days for a full refund. Once a licensed provider has reviewed your intake and rendered a clinical decision, the consultation fee reflects services already delivered and is generally non-refundable.
For your safety and as required by law, prescription medications cannot be returned or refunded once shipped or dispensed — including unopened products. This is a pharmacy and patient-safety requirement, not a company preference.
If your order arrives damaged, defective, or incorrect, contact us within 30 days at [email protected]. We will work with our pharmacy partners to resolve it, which may or may not include a replacement at no additional cost where appropriate.
You may cancel your subscription at any time before your next billing/refill date through your account or by contacting [email protected]. Cancellation stops future charges; it does not retroactively refund medication already dispensed. We will confirm each cancellation in writing.
